Frequently asked questions

Is Your Data Secure?


Yes, our site is as safe as it can possibily get. First off, we hold a valid SSL Certificate. (You can see this on the top left of the screen). Our data is secure through Flexential.com and not outsourced. In addition, during payout we utilize the two safest payment processors: Stripe & Paypal. You can read more on our security by clicking on the "About Us" page.




Are you FCRA Compliant?


Yes! We are 100% FCRA compliant and have our management staff holds a combined 50+ years of background screening experience.




Is Your Company Insured?


Yes! We are insured over 1 Million Dollars in damages if this would ever occur. Has GBS ever been Sued? We have never received a lawsuit in all the years we've been in business.




What If I Need To Deny Someone Employment Due to Your Consumer Report?


As we mentioned, we are 100% compliant with the FCRA and the EEOC guidelines. That being said, if you receive a report from us and need to deny a candidate employment, we provide you pre adverse and adverse action templates available to use. We will hold your hand on best industry practices regarding the length of time between the two if needed. We can also handle the whole process for you. Have no clue what we're talking about regarding Adverse Action? Give us a call or email info@getgbs.com.




How Do I Order an Online Background Check?


Finally, Ordering a Background check on a prospective employer, tenant or even on yourself is super EASY. 1. Select the type of background check you need.
2. Choose the State your applicant is from.
3. Pay with Credit Card or Paypal. You will then receive a confirmation email.
4. Within an hour, you your applicant will receive our Electronic Consent for a background check. Once they fill it out, Why does the purpose of a background check matter?
Select the purpose of your background check above. Depending on what you choose we will abide by today's laws and regulations. For instance, if you select an employment or tenant screening service, we will fully abide by the Fair Credit Reporting Act (FCRA) and the Equal Employment Opportunity Commission (EEOC). If you choose to conduct a background check on yourself aka personal background check, we wont have to abide by the FCRA act and provide you what our court runners see publically at the courthouses. Note: If you have an older case (over 7 years) that you'd like us to look for, you must provide information as much info in comments before ordering. Additional fees may be necessary depending on the jurisdiction.




Where is Global Background Screening Located?


We are based out of Johnson City, TN where some people call it the Tricities! We are background checking 24/7! Contact us at info@getgbs.com for custom orders. If you'd like to speak to a real person, call us between 8:30AM - 8PM EST or Chat with us 24/7 found on the bottom right of your screen.

USA - 423-500-4044. Toll-Free - 855-561-5890 Texts are available any time.




How Long Do Background Checks Take?


Most USA background checks take around 24-48 hours
Most International Orders take around 2-10 Business days (depending on Country)
Why is this not instant? You're not just paying for a "instant database search", you're paying for a professional and globally compliant background screening agency utilizing a network of 800+ court researchers to go and search for records. This is especially important as it's mandatory for FCRA compliance and EEOC guidelines. Reasons for Delays: 1. Remote Counties 2. Clerk Assisted Search (Must wait on the clerk to confirm IDs or other information) 3. Weather, pandemics or other unexpected occurrences.